Order support
Track your RestingBelly order with ease
Once your order has shipped, you will receive a tracking link by email. Use it to follow your package and see the latest carrier updates.
If your tracking has not updated yet, please allow 24 to 48 hours. The carrier may still be processing your package.
Order tracking FAQ
Frequently Asked Questions
Everything you need to know about tracking, carrier updates and the delivery of your RestingBelly order.
Where is my order right now?
Open the tracking link in your shipping confirmation email to see the latest available carrier update.
If your order has only recently shipped, please allow 24 to 48 hours for the first carrier scan to appear.
When will I receive my tracking information?
You will receive a shipping confirmation email with your tracking information once your order has been prepared and handed over for shipment.
Your order confirmation email does not contain tracking information because your parcel has not shipped at that stage.
I cannot find my tracking email. What should I do?
Check your spam, junk and promotions folders. Please also confirm that you are checking the same email address that you entered at checkout.
If you still cannot find the email, contact us with your full name, order number and checkout email address.
My tracking link is not working. What can I do?
Tracking links can take 24 to 48 hours to activate after the shipping confirmation has been sent.
You can also copy the tracking number and enter it directly on the carrier’s official tracking website.
Why does my tracking say “label created” or “pre-shipment”?
This normally means that the shipping label has been created but the carrier has not yet completed the first physical scan.
The tracking status should update after the parcel enters the carrier’s network.
My tracking has stopped updating. Is that normal?
Yes. Carriers do not always scan a parcel at every stage, especially while it is travelling between sorting facilities or countries.
A pause in tracking does not automatically mean that your parcel has stopped moving.
The tracking shows a different city or route. Should I worry?
Parcels often travel through regional sorting centres that are not close to the final delivery address. This is usually part of the carrier’s normal routing process.
My order contains multiple tracking numbers. Why?
In some cases, products from one order may be sent in separate parcels. Each parcel will then receive its own tracking number and may arrive on a different day.
Check every tracking link included in your shipping confirmation.
Could customs delay my international order?
International parcels may occasionally be held for customs processing or local import checks. These procedures are controlled by the destination country and can temporarily pause tracking.
Continue checking the carrier page for requests or updated delivery information.
My delivery is taking longer than expected. What should I do?
Delivery estimates are not guarantees and may be affected by customs, public holidays, severe weather or carrier delays.
If there has been no tracking movement for several business days, contact us with your order number so we can review the shipment.
My tracking says delivered, but I cannot find my parcel.
First check your mailbox, entrance, safe place, reception desk, parcel point and nearby neighbours. Carriers sometimes mark a parcel as delivered shortly before completing the final handover.
If it is still missing after checking these locations, contact the carrier and then contact RestingBelly with your order number.
Can I change my delivery address after ordering?
Contact us as quickly as possible. If your order has not been processed, we will check whether the address can still be corrected.
Once a parcel has shipped, address changes depend on the carrier and cannot be guaranteed.
Why is my parcel being returned to the sender?
A parcel may be returned because of an incomplete address, an unsuccessful delivery, an uncollected parcel or a carrier issue.
Contact us with your order number and the latest tracking status so we can review the available next steps.
My parcel arrived damaged. What should I do?
Please photograph the outer packaging, shipping label, internal packaging and affected product before discarding anything.
Contact us promptly with your order number and clear photos so our support team can assess the situation.
What information should I include when contacting support?
Include your full name, order number, checkout email address, tracking number and a short description of the issue.
This helps us locate your order and assist you more efficiently.
Still need help?
Send us your order number and our support team will help you.